What is customer satisfaction best answer?

Customer satisfaction (CSAT) is a measure of how well a company's products and services meet customers' expectations . It reflects your business' health by showing how well your products are resonating with buyers.

Which industry has the highest customer satisfaction?

Average customer service satisfaction scores are highest in the financial investment services industry (716), followed by insurance (610), travel and hospitality (596), utilities (562) and telecom (519).

What is the difference between customer service and customer satisfaction?

Customer service and customer satisfaction are components of customer experience, but they are not the same thing. Customer service is what you do for your customers, customer satisfaction is how they feel about what you do , and customer experience is how they perceive and remember your brand as a whole.

What is considered good customer satisfaction?

While CSAT scores vary by industry, a good score typically falls between 75% and 85% . Since CSAT measures only your promoter scores, obtaining a near-perfect score is difficult. Having a score of 75% means that three out of every four customers gave you a positive score instead of a negative or neutral one.

What company has the lowest customer satisfaction?

Comcast had the lowest customer service scores for both its Internet service and TV service businesses. The rest of the companies in the bottom 10 are Highmark, Time Warner Cable, Coventry Health Care, Charter Communications, Verizon, HSBC, US Airways, and Qwest.

What is the world's most customer obsessed company?

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

What industry gets the most complaints?

The No. 1 consumer complaint in 2022 pertained to the sales and repairs of new and used autos . That category has held the top spot for seven years running, the CFA said.

What are the 4 types of customer satisfaction?

There are four main types of customer satisfaction surveys: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and Product-Market Fit . Question types in customer satisfaction surveys: open-ended, rating scale questions, binary scale questions, and Likert scale questions.

What is higher than customer satisfaction?

If customer satisfaction is a short term win, customer loyalty is the long term goal. Loyal customers will spend more with your company over their lifetime. They will recommend you to family and friends. They will stick with you because they want to, not because they have to.

What is the best theory for customer satisfaction?

The Value-Percept theory explains customer satisfaction by two factors that are central to customer perception of value – Actual Value (AV) and Ideal Value (IV). AV is the actual quality or performance of a product that is perceived by a customer.

Which fast food chain is #1 in customer satisfaction?

The survey found that America's favorite fast-food chain is Chick-fil-A , which had a satisfaction score of 85, a 2% improvement over last year.

What company has good customer intimacy?

1- IKEA . IKEA is a great example of a customer intimacy practice that managed to make dreams come true. When they decided to deepen their customer intimacy and marketing strategy, their primary goal was to find out what their customers in different markets require and make all their stores more local and customized.

Top Companies Specializing in Customer Satisfaction Studies

Showing: Customer Satisfaction Studies

Total: 41

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Address
8000 I.H. 10 W., Suite 600
San Antonio, TX 78230
United States

Gold Research, Inc.

San Antonio, TX

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CX/UX-Customer/User Experience Data Collection Field Services Focus Group-Online Marketing Research-Full Service Shopper Insights

We specialize in customer journey mapping (B2C and B2B), shopper insights, brand tracking and full-service research. Clients include Google, Amazon, Wal-Mart, Dannon, Michelin, Panera, Penn Mutual, HearUSA, Direct Selling Association.

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Address
800 W. Central, Suite 122
Mt. Prospect
Arlington Heights, IL 60056
United States

100% of Profile Completed

Just The Facts, Inc.

Chicago, IL

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Just The Facts, Inc. "Our passion...unique research solutions for sound decisions." Global capabilities, personal attention and comprehensive services set us apart as your "go-to", full service, consultative strategic research firm.

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150 N. Michigan Ave., 34th Floor
Chicago, IL 60601
United States

100% of Profile Completed

C+R Research

Chicago, IL

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Cultural Insights Online Communities - MROC Qualitative Research Quantitative Research Shopper Insights

For 65 years, C+R Research has delivered high-quality, custom insights, driving brand growth across multiple industries with innovative, tailored research solutions.

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666 Third Ave., 15th Floor
New York, NY 10017
United States

100% of Profile Completed

Savanta

New York City, NY

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Brand/Image Tracking Data Analysis Data Collection Field Services Hybrid Research (Qual/Quant) Marketing Research-Full Service

We inform and inspire through powerful data, empowering technology and high-impact consulting, all designed to help our clients make better decisions and achieve faster progress.

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201 Irving Ave. N., Suite 210
Minneapolis, MN 55405
United States

100% of Profile Completed

Ravel, LLC

Minneapolis/St. Paul, MN

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CX/UX-Customer/User Experience Customer Satisfaction Studies Hybrid Research (Qual/Quant) Marketing Research-Full Service Product Development Research

We’re a market research and consulting firm. More than 25 years of experience with well-known brands gives us a solid foundation, while our smaller staff makes us agile and highly responsive to client needs.

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111 S. Pfingsten Road, Suite 450
Deerfield, IL 60015
United States

100% of Profile Completed

Curion, LLC

Chicago, IL

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Concept Optimization Consumer Research Product Testing Research Qualitative Research Quantitative Research

Curion is a leader in sensory evaluation and consumer product research having pioneered many of the sensory methodologies considered industry standards today.

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Address
8000 I.H. 10 W., Suite 600
San Antonio, TX 78230
United States

100% of Profile Completed

Gold Research, Inc.

San Antonio, TX

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Key Categories
CX/UX-Customer/User Experience Data Collection Field Services Focus Group-Online Marketing Research-Full Service Shopper Insights

We specialize in customer journey mapping (B2C and B2B), shopper insights, brand tracking and full-service research. Clients include Google, Amazon, Wal-Mart, Dannon, Michelin, Panera, Penn Mutual, HearUSA, Direct Selling Association.

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P.O. Box 11076
Oakland, CA 94611
United States

100% of Profile Completed

CATALYSTMR

San Francisco Bay/San Jose, CA

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Business-To-Business Consumers Health Care (Healthcare) Online Surveys Panels-Online

A trusted global panel and market research services leader, CatalystMR’s panels are widely recognized for our 55 million+ pre-targeted census rep consumers, B2B and health care professionals across 59 countries.

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7001 Columbia Gateway Drive
Columbia, MD 21046
United States

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B2B International

Maryland

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Brand Positioning Studies Bus.-To-Bus. Research CX/UX-Customer/User Experience Market Opportunity Studies Product Development Research

B2B International is a global, full-service market research firm dedicated to researching business-to-business markets. We help clients to make smarter decisions driven by insights, empowering them to grow.

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6595 Roswell Road, Suite G, PMB 3216
Atlanta, GA 30328
United States

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Geo Strategy Partners

Atlanta, GA

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Bus.-To-Bus. Research Industrial Research Market Opportunity Studies Marketing Research-Full Service Strategy Research

Geo Strategy Partners is a full-service market research and go-to-market strategy firm serving clients competing in industrial, business-to-business and technology markets globally since 1992.

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4141 Hacienda Drive
Pleasanton, CA 94588
United States

74% of Profile Completed

Zoho Survey

San Francisco Bay/San Jose, CA
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DIY Research E-commerce Market Segmentation Studies Mobile Surveys Online Surveys

Zoho Survey is a tailor-made solution for the market research sector to understand customers, segment behavioral trends and deliver according to their expectations, allowing businesses to penetrate any market with ease.

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175 Sunnynoll Court
Winston-Salem, NC 27106
United States

65% of Profile Completed

Bellomy Research

Greensboro/Winston-Salem, NC

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Financial/Investment/Banks Foods/Nutrition Packaged Goods Retailing Utilities/Energy

As a privately-owned consumer insights consultancy, Bellomy partners with clients across industries to uncover opportunities and fuel momentum through collaboration, expert guidance, and cutting-edge technology.

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535 Keisler Drive, Suite 204
Cary, NC 27518
United States

75% of Profile Completed

Confero, Inc.

Raleigh/Durham, NC

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CX/UX-Customer/User Experience Incentive Payment & Processing Mobile Surveys Mystery Shopping Store Audits

Confero provides customer experience research services to leading brands, multi-unit and independent growth companies. Clients get the business intelligence needed to grow sales, build brand loyalty and increase bottom line results.

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17430 College Parkway
Livonia, MI 48152
United States

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Escalent

Detroit, MI

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Automotive Financial/Investment/Banks High-Tech Pharmaceutical Products Utilities/Energy

Escalent accelerates growth by creating a seamless flow between primary, secondary, syndicated and internal business data, providing consulting and advisory services from insights through implementation.

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P.O. Box 1943
Spartanburg, SC 29304
United States

71% of Profile Completed

Priority Metrics Group Inc.

Greenville/Spartanburg, SC

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Bus.-To-Bus. Research Competitive Intelligence Customer Satisfaction Studies International Research Market Opportunity Studies

PMG is a leading global B2B market research firm delivering growth opportunities to clients. Our research and analysis allows companies to create winning growth strategies based on actionable market insights.

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1425 Greenway Drive, Suite 300
Irving, TX 75038
United States

63% of Profile Completed

Horowitz Research

New York City, NY

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Cultural Insights Generation Z LGBTQIA+ Online Communities - MROC Segmentation Studies

Known for pioneering strategic insights work among Latine/Hispanic, Black, Asian, LGBTQIA+, Gen Z, people with disabilities and other diverse consumers globally. Qualitative/quantitative research services and in-language capabilities.

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3725 DaVinci Court
Peachtree Corners, GA 30092
United States

43% of Profile Completed

Marketing Workshop

Atlanta, GA

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Advertising Research Attitude/Usage Studies Brand Positioning Studies Concept Testing

Marketing Workshop is a remarkable full service research agency with a solid reputation for delivering custom quantitative and qualitative insights to identify opportunities, guide development, validate direction and track progress.

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101 Avenue of the Americas, FL9, Suite 908
New York, NY 10013
United States

59% of Profile Completed

OvationMR

New York City, NY

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Bus.-To-Bus. Research Data Collection Field Services Panels-Online Recruiting-Qualitative Tracking Research

Fast, reliable answers for insightful decisions.

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10205 U.S. Highway 15-501, Suite 26-182
Southern Pines, NC 28387
United States

41% of Profile Completed

Voice of Customer Research (VOC Research)

North Carolina

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Bus.-To-Bus. Research Competitive Intelligence Customer Satisfaction Studies Executive Interviewing Win/Loss Research

We help our customers win more business and retain more customers by capturing voice of customer feedback from your current (and former) customers and lost prospects via unbiased, professional phone conversations.

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No 1873/38, 5th Main Road
R.P.C. Layout
Bangalore 560040
India

57% of Profile Completed

Markelytics Solutions

India

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Data Collection Field Services Online Surveys Panels-Online Qualitative Research Quantitative Research

Markelytics Solutions is a leading global market research company providing end-to-end research solutions. With data privacy and superior data quality coupled with a quick turnaround, we are a one-stop shop for all the research needs.

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2027 E. Walnut Ave. Unit 68
Orange, CA 92867
United States

56% of Profile Completed

Forza Insights Group, LLC

Orange County, CA

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Forza Insights Group provides unmatched expertise in the restaurant, product development and optimization, menu, food service, grocery and hospitality/outdoor sectors. Restaurant and food service experience across all categories.

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Top Companies Specializing in Customer Satisfaction Studies | Directories (2024)

Gold Research, Inc.

Just The Facts, Inc.

C+R Research

Savanta

Ravel, LLC

Curion, LLC

Gold Research, Inc.

CATALYSTMR

B2B International

Geo Strategy Partners

Zoho Survey

Bellomy Research

Confero, Inc.

Escalent

Priority Metrics Group Inc.

Horowitz Research

Marketing Workshop

OvationMR

Voice of Customer Research (VOC Research)

Markelytics Solutions

Forza Insights Group, LLC

FAQs

What is customer satisfaction best answer? ›

Which fast food chain is #1 in customer satisfaction? ›